Help & FAQ

The following is a comprehensive listing of FAQ (Frequently Asked Questions) compiled for your convenience to assist with common inquiries. Should you be unable to find the answer to your question or would like additional information regarding any casino issue, please do not hesitate to contact our Customer Support.

General Accounts FAQ

Q. How do I get started?

A. Getting started at BlackDiamond Casino is easy! Simply Download our free casino software and register your details to create your account. Alternatively, you may also sign up to play our Instant Games which require no software download.

Q. Can I play for fun only?

A. Yes. Select 'Play for Fun' when logging in to your casino account and enjoy the games with unlimited casino fun money.

Q. Is it legal for me to play at BlackDiamond Casino?

A. We operate under strict laws and guidelines regarding eligibility, however it is up to the player to know and abide by the laws governing his or her locality. Players under the age of 18 are strictly prohibited from play in accordance with both law and responsible gambling issues.

Q. What do I do if I lose or misplace my login information?

Contact Support for assistance with username recovery, or automatically reset your password via the convenient link provided on the login screen. Your new password will be promptly sent to your e-mail.

Q. Can I have more than one casino account?

In accordance with our Terms & Conditions, only one account per player is permitted. Multiple accounts will be closed and players that register more than one account risk the loss of eligibility to receive winnings.

Q. Do i have to download the casino in order to play?

No. You can also choose to play using the no download version available on our site, however the download software version offers our full suite of games.

Banking FAQ

Q. Is the BlackDiamond Casino cashier completely secure?

A. Yes. We utilize state-of-the-art technology to ensure your protection, so that player details and financial transactions are completely private and secure.

Q. How do I make a real money deposit at BlackDiamond Casino?

A. When you are ready to make your deposit, simply access the Blackdiamond Cashier via the download software and follow the step-by-step instructions for your deposit method of choice.

Q. What methods of deposit/withdrawal are available to me?

A. BlackDiamond Casino offers a wide variety of banking methods including Visa/MasterCard, Neteller, eWalletxpress, Moneybookers, EcoCard, UseMyWallet, UseMyBank, and Click2Pay. See our comprehensive Banking Page for more detailed information or contact Support with questions or requests for assistance with all your banking needs.

Q. What is the minimum amount I can deposit?

A. Real money play at BlackDiamond Casino requires a minimum deposit of $25 or equivalent.

Q. What currencies are accepted at BlackDiamond Casino?

A. Deposits are accepted in all currencies, however accounts are tracked in $, € or £.

Q. How long will it take for my deposit to show in my casino balance?

A. Credit Card and e-wallet deposits should appear in your balance instantly. A rejected deposit will be evidenced with an error message. If your deposit does not show in your balance, or has for been rejected, please contact our Support for further assistance.

Q. How long does it take to receive my winnings?

A. Winnings that are not subject to bonus wagering restrictions can be easily withdrawn via the Blackdiamond Cashier. Simply select the method of withdrawal and enter the relevant information required. All withdrawal requests are processed promptly, however withdrawal times vary dependent on the method requested. For more information see our Banking Page.

Games FAQ

Q. What games do you offer?

We provide a comprehensive collection of over 80 exciting casino games that include table games, video pokers, and a huge variety of both classic and video slots games. A complete listing of BlackDiamond Casino games can be found on our Games Page.

Q. How do I know your games are fair?

BlackDiamond Casino operates under the strict code of conduct required for licensing from the Government of Netherlands Antilles. The use of a certified, audited, and extensively tested RNG (Random Number Generator) ensures consistently random results. For more detailed information, please visit our Fair Gaming & Security section.

Technical FAQ

Q. How do I download the casino software?

After clicking on any Download Now link, either save the file to your computer or choose 'open now' to begin the download process. Dependent on your connection, the download typically will take 1-5 minutes. Next, click to open the file and continue with installation. For more detailed information and step-by-step instruction, visit our Download Page.

Q. I downloaded the file, but cannot find it. What do I do?

A.. If you are unsure where you saved the file, you can easily find it by searching your computer. At the bottom left of your desktop click on 'Start', then 'Search'. Select 'Files and Folders" and type Blackdiamond in the search field.

Q. Do I have to download every time I play?

A. No. You will only need to complete this process once, and thereafter can access the casino immediately either by clicking the casino shortcut icon or via your programs menu.

Q. How do I install the BlackDiamond Casino software?

A. If you have selected 'Open File' after download, this will begin the installation process. If you have downloaded the software to your computer, find the file and doubleclick to install. Follow the instructions provided to complete the installation.

Q. How do I register an account at BlackDiamond Casino?

When download and installation is complete, you will be asked to enter your details to create your BlackDiamond Casino account. Your unique account information will be confirmed via an e-mail sent to the e-mail address associated with your new account.

Q. What if I get disconnected during play, will I lose my wager?

A. In the event of unexpected disconnections, the casino system saves your information so that you will be able to continue play, with no loss of wager.

Q. Can I play using my Mac computer?

The BlackDiamond Casino software is currently capatible with the Microsoft Windows operating system only, however we expect to introduce a Mac compatible version in the near future.

Promotions FAQ

Q. How do I receive my signup bonus?

A, All bonuses and promotional offers are available in the Blackdiamond Cashier, along with the terms and conditions applicable for each. Simply click to claim your new player bonus and follow the instructions provided.

Q. Am I able to receive other bonuses?

A. Yes. A full listing of our player benefits and promotions can be found on our Promotions page. Additionally, check your Blackdiamond Cashier often for other offers available on your account.

Q. How do I claim a deposit bonus?

A. Bonuses offers available in your casino cashier must be redeemed by clicking 'claim' before making your deposit. Following the required deposit, your bonus will be added to your balance instantly.

Q. Is it possible to remove a bonus?

A. If you have not yet made the qualifying deposit after claiming a bonus, you are able to unclaim the offer by clicking on the active bonus and selecting "Unclaim". If they offer has already been activated by depositing, however, it cannot be removed from your balance.

Q. Can I play with more than one bonus at a time?

A. Only one bonus can be in play at a time but subsequent bonus offers may be claimed when when the current bonus balance has reached less than 1 credit (or a withdrawal has been made).

Q. What are "Wagering Requirements"?

A. According to the terms of a bonus offer, wagering requirement is the specific amount of total wager required in order to be able to withdraw winnings from bonus play. Withdrawals requested before meeting the terms attached to a bonus will be refused until such time the required amount of play has been reached.

Q. What are "Comp Points" and how do I use them?

A. Comp Points are automatically accumulated with play and are redeemable for cash. In addtition, as your comp points increase so does your VIP level and with it - your player benefits!

For every $1 wagered at BlackDiamond Casino, players receive 1 comp point. 1000 comp points have a value of $1 that can be either withdrawn or played in the casino.

Q. Is there a 'Refer-a-Friend' bonus available?

A. Yes. BlackDiamond Casino offers a rewarding "Refer-a-Friend" program. For each friend you refer, your account is credited with a $50 free bonus. Terms & Conditons apply. To participate by referring your friends simply log in to the cashier and click "Refer-a-Friend" on the right. In the space provided, list the emails of each friend you would like to invite. In order to receive credit for your friends, they must use the link provided in the Refer-a-Friend email.

Support FAQ

Q. What if I was not able to find the answer to my question in the FAQ's?

A. Any and all questions are both welcome and encouraged by our experienced support staff. Visit our Support Page to contact us at your convenience.

Q. Is BlackDiamond Casino Support available at all times?

A. Absolutely. BlackDiamond Casino Support is available 24 hours a day, 7 days a week via a number of avenues to assist with your casino needs.

Q. What methods of contact are available to me?

A. You may contact Casino Support by Toll Free Telephone, Fax, Postal Mail, E-Mail, and Real Time Chat 24/7. View detailed support options by visiting our Support Page.

Q. I haven't been receiving mail from BlackDiamond Casino, what should I do?

A. You may need to add us to your "Safe List". Dependent on the E-Mail Client used instructions vary, but this can typically be achieved by adding support@blackdiamondcasino.net to your contact list or email address book.

Q. I don't seem to be receiving mails from BlackDiamond Casino. What do I do?

A. It is possible that you may need to add BlackDiamond Casino to your email's "Safe List" in order to recieve our mails. Below are detailed instructions for each of the most popular mail providers. If you continue to have problems recieving our mails, please contact our Support

Outlook:

Add our address: support@blackdiamondcasino.net to your address book:

1. In "Tools" open up "Address Book"
2. Under "File" select "New Entry", then "New Contact".
3. In the new window provided, enter: BlackDiamond Casino in the "Full Name" field, and our address
4. Click "Save" and "Close"

Hotmail/MSN

1. Open your Hotmail/MSN mailbox
2. Click "Options" Tab, then "Junk E-Mail Protection, and "Safe List".
3. Add our address: support@blackdiamondcasino.com.

* If at any time you see one of our mails in your Junk Mail Folder, click on "This is not Junk Mail".

Yahoo

1. Open your Yahoo Mailbox
2. Click on "Mail Options", then "Filters", then "Add Filter"
3. Select "Contains" from the pulldown menu in "From Header"
4. Enter: support@blackdiamondcasino.com
5. At the bottom where it says "Move Message To" choose "Inbox" from the pull down menu
6. Click "Add Filter" again

* If you see mail from BlackDiamond Casino in your "Bulk Folder", open the message and click "This is not spam"

Gmail

1. Open Gmail Mailbox
2. Click on "Contacts" and then "Add Contacts"
3. Where it asks for "Name" enter BlackDiamond Casino
4. In the "Email" field, enter: support@blackdiamondcasino.net
5. Click "Add Contact"

AOL

1. Open AOL Mail
2. Go to: "Spam Controls"
3. Click "Add Address" on the right and add: support@blackdiamondcasino.net to your "People I Know" list.
4. Replace the address in the "Send To" box with our address

Comcast

1. Open Comcast Mailbox
2. Select "Compose Email"
3. Select "Edit" (above "Favorites") and "Add"
4. Save

SBC Global

1. Open SBCGlobal Mailbox
2. Click on "Mail Options", then "Filters", Then "Add Filter"
3. In the top row labeled as "From Header", select "Contains" from the pull down menu
4. Enter support@blackdiamondcasino.net
5. At the bottom: "Move the Message to" chose "Inbox"

* If you see any of our mails in your "Bulk" Folder, open the message and select, "This Is Not Spam"

Wanadoo

1. Open your Wanadoo Mailbox
2. Open mail from BlackDiamond Casino and Double Click on the message to open in a separate window.
3. Right Click on support@blackdiamondcasino.net to store it
4. In the menu, click "Add to Address Book"

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Help & FAQ

General/Accounts FAQ

Banking FAQ

Games FAQ

Technical FAQ

Promotions FAQ

Support FAQ

General Accounts FAQ

Banking FAQ

Games FAQ

Technical FAQ

Promotions FAQ

Support FAQ

Q. I don't seem to be receiving mails from BlackDiamond Casino. What do I do?

Outlook:

Hotmail/MSN

Yahoo

Gmail

AOL

Comcast

SBC Global

Wanadoo