BlackDiamond Casino Help - FAQ

We have compiled comprehensive listing of frequently asked questions below for your convenience. If you are unable to find the answer to your query, or require additional information regarding any and all issues, please do not hesitate to contact our support team available 24/7 for your casino needs.

Accounts
Games
Banking
Technical
Promotions
Support

Accounts FAQ

How do I get started?
What is the minimum age to open an account at BlackDiamond Casino?
Do you accept US players?

Game FAQ

What games does BlackDiamond Casino offer?
Where can I find instructions for all the games offered?
I'd like to play for fun only. Can I do that at BlackDiamond Casino?
What if I run out of fun money?
I placed a bet, but changed my mind. Is it too late to change it?

Banking FAQ

How do I make a deposit at BlackDiamond Casino?
What is the minimum amount of deposit?
How long does it take to process my deposit?
I made a deposit,but it isn't showing up in my balance. What should I do?
How can I withdraw my winnings?
What is the minimum amount I am able to withdraw?
How long does it take to recieve my winnings?
Are my finanical transactions and personal information completely secure?

Promotions FAQ

How do I get my signup bonus?
What other bonuses or player promotions can I collect?
When I try to withdraw my winnings, I get a message that says I do not have enough money to request a withdrawal, why?
What is meant by "Wagering Requirements"?
I have wagered more than the amount required to request a cashout, but the amount in my balance is still not withdrawable. What are "restricted games"?
What are 'Diamond Dollars' and how do I use them?

Technical FAQ

What are the system requirements for running the software?
How do I download the casino software? How long does it take?
I am unable to login to my BlackDiamond account. What do I do?
What should I do if I cannot remember my password / my password is not working?
What happens if I am disconnected from the casino during play?
During play I recieved a "Game Mode Error". What is it, and what should I do?

Support FAQ

What is the best way to contact Support? Is Support available at all times?
I don't seem to be receiving mails from BlackDiamond Casino. What should I do?

ACCOUNTS FAQ

Q. How do I get started?

Opening an account at BlackDiamond Casino is a quick and easy process. Download the free software and register your account to begin the BlackDiamond Casino experience!

• Click on 'Download Software' here
• In the pop up window, select 'Run' the program. The installer will guide you through the process.
• After the installation is complete, a BlackDiamond Casino icon is placed on your desktop for easy access to the Casino. Double Click to start the Casino any time.
• Once installed, open the casino, click on 'Registration' and fill in the information to open your casino account.

Q. What is the minimum age to open an account at BlackDiamond Casino?

A. The minimum age to wager for fun or real money at BlackDiamond Casino is 18. However players are responsible for abiding by local laws in their place of residence.

Q. Do you accept players from the U.S.?

A. BlackDiamond Casino welcomes players from the USA but recommends that you check the laws in your jurisdiction regarding play.

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GAMES FAQ

Q. What games does BlackDiamond Casino offer?

A. Our comprehensive collection offers a wide variety of games that include Blackjack, Video Pokers, Roulette, Video & Classic Slots. We are constantly developing new games, and when they are released our software will automatically check for updates to include new games for play.

Check the View Games page for a detailed game listing

Q. Where can I find instructions for all the games offered?

A. Within the software, click on the 'Help' button in any game. Here you will find detailed information and instructions for the selected game.

Q. I want to play for fun only, can I do that at BlackDiamond Casino?

A. Yes. BlackDiamond Casino offers it's full portfolio of casino games in Fun Mode. The games are exactly as the real money version, but the wagers are made in 'fun money' supplied for your entertainment. Just click 'Fun Money' on the left when logging in to the casino to enjoy our games for free.

Q. What if I run out of 'Fun Money'?

When you run out of fun money, you can restore your balance by going to the Cashier and entering the amount you would like to play with in the "add fun money" field.

Q. I placed a bet, but have changed my mind. Is it too late to change it?

A. No. Our games have a 'Clear Bets' button that will remove any chips you have placed. In addition, you can change the amount of the wager using the + / - buttons provided.

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BANKING FAQ's

Q. How do I make a deposit at BlackDiamond Casino?

A. BlackDiamond Casino accepts deposits from a wide variety of secure banking options that include: Visa//Mastercard/American Express/ Discover credit cards, Ecocard, UseMyWallet, eWalletXpress, Neteller, Western Union, Click2Pay, Moneybookers.
To make a deposit, simply enter the Cashier, select your preferred method of deposit, and follow the instructions provided to complete your deposit.

More detailed information can be found on our Cashier Page.

Q. What is the minimum amount I am able to deposit?

A. The minimum deposit amount at BlackDiamond Casino is $25.

Q. How long does it take to process my deposit?

A. Deposits made via Credit cards and e-wallet methods are usually added to your balance instantly. Wire Transfers generally take 3-5 business days to arrive at our bank, and are credited to your account upon receipt.

If your deposit has not been credited in the time periods listed, please contact Support for assistance.

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Q. I made a deposit, but it isn't showing up in my balance. What should I do?

A. Credit Card, Neteller, and Moneybookers deposits are usually added to your balance within seconds. If for any reason your deposit is rejected, you will receive an error message. Our Support is on hand to assist you should you experience difficulty making your deposit.

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Q. How do I withdraw my winnings? What options are available to me?

A. To make a withdrawal, open the Cashier and click on 'Withdraw'. Next enter the payment method of your choice and desired amount of withdrawal and click 'Submit'. Withdrawals are sent via Ecocard, UseMyWallet, eWalletXpress, Neteller, Click2Pay, Moneybookers. All withdrawal requests are processed in 3-5 business days from the date of request.

Check our Cashier Page for more specific information.

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Q. What is the minimum amount I am able to withdraw from my account?

A. This depends on the withdrawal method you have chosen. Check our Cashier Page for more specific information.

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Q. How long does it take to recieve my winnings?

A. Once approved, Neteller, eWalletXpress, Click2pay and Ecocard withdrawals are executed in only a few hours.

If you do not recieve your cashout in the time frames specified above, please contact our Support for assistance.

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Q. Are my financial transactions and personal information completely secure?

A. BlackDiamond Casino guarantees your protection using the most sophisticated technology available. Stringent security systems, state-of-the-art software, and advanced encryption are in place to ensure the security of all personal and financial information of every user.

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PROMOTIONS FAQ's

Q. How do I get my sign up bonus?

A. Download and register a real money account at BlackDiamond Casino. The free Signup Bonus will be automatically added to your balance upon your first deposit.

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Q. What other bonuses and player promotions can I collect?

A. BlackDiamond Casino offers a wide range of player benefits that include both regular and special promotions every month. Check our Promotions page often for the most current offers available.

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Q. When I try to withdraw my winnings I get a message that says I do not have enough money to request a withdrawal, why?

A. If you have not met the wagering requirment for a given bonus, you will not be able to withdraw the funds until this amount has been staked during play. The wager requirement for each bonus varies. Please read all terms and conditions when claiming a bonus promotion.

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Q. What is meant by "Wagering Requirements"?

A. When a bonus is claimed, you are required to wager the deposit and bonus amount a specific number of times before withdrawal will be possible. For example: a deposit of $100 claimed with a 100% match bonus gives the player a $200 start balance. If the WR is 20x, at least $4,000 will be the required total stake before withdrawal can be achieved. ($200 x 20 = $4,000) . This amount applies to wagering only and does not mean that this amount must be deposited or won, only collectively staked during play.

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Q. I have wagered more than the amount required to request a cashout, but the amount in my balance is still not withdrawable. What are "restricted games"?

Various games account for different percentages when accumulating play towards your wagering requirement for a particular bonus claimed. For instance, when claiming a bonus offered for slots, your slots play will count for 100%, however other games may only generate a percentage of the amount wagered.
Restricted games are those games that are not applicable to a specific bonus offered. If you would like to play games that are "restricted" for a given bonus, please check our promotions page for an offer that applies to your preferred game, or contact support.
The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if a bonus is wagered on restricted games according the the T & C's of the bonus redeemed. . For this reason, it is important to read the conditions of every bonus carefully.

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Q. What are 'Diamond Dollars' and how do I use them?

A. Everytime you wager at BlackDiamond Casino you accumulate DIAMOND DOLLARS which convert to real money! Diamond Dollars are credited to player accounts every month based on accumulated wagers.

For example: For every $10 wagered you earn 1 Diamond Dollar, for every 10 Diamond Dollars accumulated convert to $1 real money.

Please note conversion rate varies according to your VIP status and Games played.

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TECHNICAL FAQ

Q. What are the system requirements for running the software?

A. The minimum requirements to run our software are: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM, and Windows 98, 2000, ME, XP, NT or Vista operating systems. For an ideal gaming experience we recommend you set your screen resolution to 800X600 or higher and set the screen colors to High (16 bit) or more.

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Q. How do I downolad the casino software? How long does it take?

A. Our initial software download is compressed to about 3 MB and takes less than a minute to download using a standard broadband connection. After registration, the individual games will continue downloading in the background as you play.

* Click on 'Download Software' here
* In the pop up window, select 'Run' the program. The installer will guide you through the process.
* Once installed, open the casino and click on 'Registration' and fill in the information to open your casino account.

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Q. I am unable to log in to my account, what do I do?

A. Check to make sure you have entered your username and password correctly. Both fields are case sensitive, and must be entered exactly as when registered. If you are still unable to access your casino account, contact Support for further assistance.

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Q. What should I do if I cannot remember my password / my password is not working?

A. The login box features a link for password re-set. Click on 'I forgot my password' and you will be asked to supply your username and email address. A new temporary password will be sent to allow you to log in to your casino account.

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Q. What will happen if I am disconnected from the casino during play?

A. Although occasional random error or Internet communication problems can cause sudden disconnection, your play is completely protected. BlackDiamond Casino has implemented measures to ensure your game information is saved. After reconnection, log into your casino account to continue play.

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Q. During play I recieved a "Game Mode Error". What is it and what should I do?

A. Each of our games has an internal time that will expire if no action takes place.
Security measures are in place to protect your game information, and you will be able to continue play where you left off. Should a problem arise, please contact our support for further assistance.

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SUPPORT FAQ's

Q. What is the best way to contact Support? Is Support available at all times?

A. BlackDiamond Casino Support welcomes your questions and feedback, and are on hand 24/7 to assist with any and all casino issues. Information for e-mail and toll free telephone contact can be found on our Support Page, or you may use the built-in live support feature via the casino software to speak to a casino representative at any time.

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Q. I don't seem to be receiving mails from BlackDiamond Casino. What do I do?

A. It is possible that you may need to add BlackDiamond Casino to your email's "Safe List" in order to recieve our mails. Below are detailed instructions for each of the most popular mail providers. If you continue to have problems recieving our mails, please contact our Support

Outlook:

Add our address: support@blackdiamondcasino.com to your address book:

1. In "Tools" open up "Address Book"
2. Under "File" select "New Entry", then "New Contact".
3. In the new window provided, enter: BlackDiamond Casino in the "Full Name" field, and our address
4. Click "Save" and "Close"

Hotmail/MSN

1. Open your Hotmail/MSN mailbox
2. Click "Options" Tab, then "Junk E-Mail Protection, and "Safe List".
3. Add our address: support@blackdiamondcasino.com.

* If at any time you see one of our mails in your Junk Mail Folder, click on "This is not Junk Mail".

Yahoo

1. Open your Yahoo Mailbox
2. Click on "Mail Options", then "Filters", then "Add Filter"
3. Select "Contains" from the pulldown menu in "From Header"
4. Enter: support@blackdiamondcasino.com
5. At the bottom where it says "Move Message To" choose "Inbox" from the pull down menu
6. Click "Add Filter" again

* If you see mail from BlackDiamond Casino in your "Bulk Folder", open the message and click "This is not spam"

Gmail

1. Open Gmail Mailbox
2. Click on "Contacts" and then "Add Contacts"
3. Where it asks for "Name" enter BlackDiamond Casino
4. In the "Email" field, enter: support@blackdiamondcasino.com
5. Click "Add Contact"

AOL

1. Open AOL Mail
2. Go to: "Spam Controls"
3. Click "Add Address" on the right and add: support@blackdiamondcasino to your "People I Know" list.
4. Replace the address in the "Send To" box with our address

Comcast

1. Open Comcast Mailbox
2. Select "Compose Email"
3. Select "Edit" (above "Favorites") and "Add"
4. Save

SBC Global

1. Open SBCGlobal Mailbox
2. Click on "Mail Options", then "Filters", Then "Add Filter"
3. In the top row labeled as "From Header", select "Contains" from the pull down menu
4. Enter support@blackdiamondcasino.net
5. At the bottom: "Move the Message to" chose "Inbox"

* If you see any of our mails in your "Bulk" Folder, open the message and select, "This Is Not Spam"

Wanadoo

1. Open your Wanadoo Mailbox
2. Open mail from BlackDiamond Casino and Double Click on the message to open in a separate window.
3. Right Click on support@blackdiamondcasino.net to store it
4. In the menu, click "Add to Address Book"

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